TNCA Celebrates Consumer Protection Win


July 10, 2017

CONTACT:    Andy Spears, 615.815.4544 or

Tennessee Citizen Action Celebrates New Rule to Restore Consumers’ Ability to Enforce Rights and Protections in Court

Today, the Consumer Financial Protection Bureau (CFPB) finalized its rule to restore consumers’ right to join together in challenging financial fraud and scams in court. The result of five years of careful study and consideration, the rule as proposed would restrict the financial industry’s use of forced arbitration – a tactic Wall Street banks and payday lenders use to block consumers from challenging illegal behavior in court.

Corporate attorneys bury “ripoff clauses” in the fine print of financial contracts to evade public accountability for charges of fraud and lawbreaking by forcing consumers into secret arbitration proceedings rigged in the banks’ favor. These clauses often ban class action lawsuits as well, leaving consumers unable to challenge widespread misconduct since it is often too expensive to pursue small-dollar disputes one-by-one in arbitration. Wells Fargo has repeatedly invoked ripoff clauses in legitimate account contracts to block customers from suing together over fraudulent accounts, and the practice helped the bank hide its misconduct for years.


“Forced arbitration is wrong, and it impacts consumers in all sorts of transactions,” said Tennessee Citizen Action executive director Andy Spears. “For example, 99% of payday loans, 92% of prepaid cards, and 85% of private student loans studied were subject to these clauses. Consumers have to effectively opt out of the marketplace in order to keep their basic right to a day in court. Consumers in Tennessee and across the country scored a win today with the new CFPB rule.”


While the CFPB took a more modest approach rather than banning all forms of forced arbitration, the rule restores consumers’ right to join together in class action lawsuits and returns transparency to individual arbitration by establishing a public record of claims and outcomes. During the public comment period last August, Tennessee Citizen Action joined with 280 consumer, civil rights, labor, and community groups and more than 100,000 individual consumers across the country to support the proposed rule.


For more on consumer protection issues in Tennessee, follow @TNCitizenAction



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4 Responses to “TNCA Celebrates Consumer Protection Win”
  1. Lee Ann says:

    Wonderful! #TheResistance needed some good news.


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